SUPPORT
Tell us what stopped you—not your financial details.
For beta support, email Paper Boy Studios and include only the minimum information needed to reproduce the problem.
Effective August 16, 2026 · Invite-only US betaContact
Email paperboystudiosco@gmail.com. For the three-customer pilot, we aim to acknowledge account-access, billing, deletion, and bank-disconnection problems within one business day.
Safe information to include
Tell us the screen, what you expected, what happened, the approximate time, device/browser type, and any short request ID shown by the app. Screenshots should be cropped and redacted.
Never send
Do not email statements, transaction lists, passwords, sign-in links, Social Security or tax numbers, bank or card numbers, Plaid tokens, Supabase tokens, or unredacted screenshots. We will never ask for your bank password.
Urgent account or bank concern
Use Disconnect inside Budget Guide when available. If you suspect unauthorized activity, also contact the financial institution directly; Budget Guide cannot freeze or reverse a bank transaction. For account deletion, use the in-app control so bank revocation is attempted before local erasure.
Billing
Use “Manage or cancel subscription” on the membership screen. If access does not update after purchase, avoid buying again; choose Refresh membership status, then contact support if it remains unresolved.
Professional help
If essential bills cannot be covered, minimum payments are being missed, collection or legal action is underway, or a financial decision may cause serious harm, consider a qualified nonprofit credit counselor, attorney, tax professional, benefits specialist, or fiduciary financial professional appropriate to the situation.